1.About Saved by Tori

​

 

Saved by Tori, operated by BA August LLC, specializes in luxury glueless wigs, virgin hair extensions, custom wig construction, wig maintenance, and cranial prosthesis services.

 

Our goal is to provide quality products, professional service, and a luxury hair experience.

 

2. Orders & Processing Times

 

All wigs are carefully prepared or customized according to the specifications selected at checkout.

 

Processing times vary depending on the collection, customization requirements, and availability of materials.

 

Processing times to confirm before publishing:

 

• Must Have Collection: 9–14 business days

• Chic Collection: 9–14 business days

• Luxe Collection: 3–5 weeks

• Fall and Urban Collections: 21 business days

 

Processing times do not include shipping or delivery time.

 

Customers will be notified if an unexpected delay affects their order.

 

3. Refunds & Exchanges

 

Due to the personal nature of our hair products, all wig sales are final.

 

We do not offer refunds or exchanges for changes of mind, incorrect selections, or dissatisfaction with a style that matches the customer’s order specifications.

 

If an order arrives damaged, defective, or incorrect, customers should contact us promptly so we can review and address the issue.

 

Nothing in this policy limits rights or remedies required by applicable law.

 

4. Custom Wig Orders

 

Custom wigs are created according to the measurements, hair specifications, colors, and styles selected or approved by the customer.

 

Customers are responsible for providing accurate information.

 

Changes requested after production begins may result in additional charges or processing time.

 

5. Shipping & Delivery

 

Shipping times vary based on the customer’s location and the shipping carrier.

 

Saved by Tori is not responsible for delays caused by shipping carriers, weather, or other circumstances beyond our reasonable control.

 

Customers should contact us if an order is lost, damaged, or delivered incorrectly so we can assist with reviewing the issue.

 

6. Wig Maintenance & Care

 

Proper care is essential to maintaining the appearance and longevity of wigs and hair extensions.

 

Customers should follow recommended maintenance and aftercare instructions.

 

Product longevity depends on factors including usage, styling practices, maintenance, and storage.

 

7. SMS Marketing Terms & Conditions

 

By separately opting in to receive SMS marketing communications from Saved by Tori, customers agree to receive recurring promotional text messages at the phone number provided.

 

Messages may include:

 

New wig collections and product launches

Virgin hair extension promotions

Exclusive discounts and seasonal sales

Wig maintenance services and special offers

Customer appreciation promotions

 

Message frequency varies.

 

Message and data rates may apply.

 

Consent to receive promotional text messages is not a condition of purchase.

 

Customers may opt out of SMS marketing at any time by replying STOP to a message.

 

For assistance, reply HELP or contact Saved by Tori through our website.

 

Opting out of promotional messages does not affect previously placed orders.

 

SMS opt-in information and consent will not be sold or shared with third parties or affiliates for their own marketing purposes. Information may be processed by service providers solely to deliver and support our messaging services.

 

8. Email Marketing

 

Customers who subscribe to our email list may receive information about products, services, new arrivals, and special promotions.

 

Customers can unsubscribe from marketing emails using the unsubscribe link included in our emails.

 

9. Privacy

 

Saved by Tori respects customer privacy and handles personal information according to our Privacy Policy.

 

Please review our Privacy Policy for additional details about how personal information is collected, used, stored, and disclosed.

 

10. Website Content

 

All website content, including product descriptions, branding, photographs, and original designs, belongs to Saved by Tori or its respective rights holders.

 

Unauthorized reproduction or commercial use is prohibited.

 

11. Changes to Terms & Conditions

 

Saved by Tori reserves the right to update these Terms & Conditions as necessary.

 

Updates will be posted on our website with a revised effective date.

 

12. Contact Information

 

Saved by Tori

 

Operated by BA August LLC

 

Website: https://www.savedbytori.com

 

For questions regarding orders, services, privacy, or SMS communications, please contact us through our website.